Shipping and Delivery Policy

1. Shipping options  

We offer multiple shipping options within and outside Saudi Arabia, including:

• Shipping via outlets: within 1-5 business days
• Shipping via Aramex, SMSA and GT Express: within 3-7 working days
• International shipping : varies depending on destination.

2. Shipping costs

• Shipping costs are calculated at checkout based on weight and location.
• Free shipping for orders over a certain amount (determined based on available offers).

3. Order confirmation and tracking

• You will receive a confirmation message via email or WhatsApp after completing the order.
• You will be provided with a tracking number to track your shipment until it arrives.

4. Delayed Shipping Policy

• In case of a delay, you will be notified immediately.
• Emergency circumstances or holidays may affect shipping times.

5. Return and Exchange Policy

• You can return the product within 7 days of receipt, provided it is in its original condition.
• The customer bears the shipping costs in some cases of return (except for damaged or defective products).
• The refund will be made using the same payment method used when purchasing.

6. Communication and support  

If you have any questions regarding shipping or orders, please feel free to contact us via:

Email: [email protected]

Phone number: +966 50 002 8639

Thank you for shopping with us.